Volanno (Formerly IT WORKS) Announces ISO 9001:2015 Certification

Washington. D.C. (March 25, 2018) – 2018 has already been a busy year for us. We are celebrating our 15th year and we are also excited to announce that Volanno (formerly IT WORKS) recently obtained ISO 9001:2015 certification. After engaging in a thorough two-day audit of our business processes, we were certified with this international standard for business operations excellence.

“This certification shows Volanno’s commitment to consistency in our operations. Establishing our ISO 9001 Quality Management System provides our employees with tools to do their jobs, clear communication of procedures, and process metrics to strive for…” Dawn Amore, President, Volanno.

By implementing this international standard of quality management, we are defining the overall context of our organization and those impacted by our work. Our ISO certification helps to align our goals with what our customers and staff expect. We’re excited to take on new business as we operate in a more efficient way.

Gaining this certification shows our dedication to quality for our customers and our staff. This certification is a testament to our ability to consistently provide services and solutions that meet customer, regulatory, and staff requirements. Volanno is committed to increasing and enhancing customer satisfaction through process improvement of our business, effective application of our business and solutions, and consistently meeting or exceeding our customer’s needs.